Contact
Send us your question — we read every message.
We reply within one business day. If you're not sure which plan fits your setup, describe your strategy and we'll give you a straight answer.
Reach us directly
Hartwell & Sons
Lendavska ulica 28
9000 Murska Sobota, Slovenija
info@orbityastro.site
+386 2 534 1870
Monday to Friday, 08:00–17:00 (CET)
Before you write — common questions
I'm not technical. Can I still use the platform?
Yes. The visual rule builder requires no coding. If you can describe your entry and exit conditions in plain language, the guided onboarding session on Standard and Pro plans will help you translate them into the builder's format. Start plan users can use the written setup guides and video library.
Do you offer a free trial?
We don't offer a time-limited free trial at the moment. Instead, we encourage you to book a demo session where we walk you through a live platform session using our own test account data. That gives you a real sense of the interface before you commit.
My question is about a specific technical integration. Who do I contact?
Send your question to info@orbityastro.site with the subject line 'Technical integration'. Our engineering team reviews these directly and typically responds within 24 hours on business days.
What happens after you send a message
Every message goes to a shared inbox that the whole team reads. If your question is about broker compatibility, one of our integration engineers will reply. If it's about pricing or plans, you'll hear from the same person who handles onboarding. We don't route enquiries through a support ticket system — a human reads your message and writes back. Response time is typically same business day for messages received before 14:00 CET, and by the next business day for messages received after that.